DHL makes 5% more profit with Quintiq

About DHL Express

DHL Express is the worldwide leader in international express delivery of parcels, documents and time-definite delivery.

Project Scope

DHL Express selected Quintiq to improve its dispatch process and customer service for the European Express business. The Quintiq software was chosen from a field of approximately 90 solutions.

Benefits of the Quintiq solution for DHL Express:

• Increased productivity of dispatch (higher number of tours per dispatcher). The optimization of shipment allocation improves efficiency.
• Overall reduction in the numbers of tours through real time dispatch (Elimination of ad-hoc tours).
  Reduction of pick up & delivery costs.
• Improvement of service quality. The dispatch application will reduce the number of missed pick ups significantly which results in a higher level of customer service.
• Lower costs of ownership.  IT related costs are lower as the dispatch application needs less interfaces and database maintenance.

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